2-Step Verification & Self-Serve Reset Password

2SV & Self-Serve Reset Password - LIVE DECEMBER 7

2-Step Verification (2SV) provides an extra layer of security for online banking, mobile banking, and MemberDirect Small Business users. Once enrolled for 2SV, personal members will have the ability to reset their online banking passwords without contacting Northern Savings for assistance.

It is important to note, that once 2SV goes live, the Login screens will look completely different; however, you will continue to use your Member Card and current Password (PAC) to login.

2-Step Verification

2SV replaces the use of static challenge questions and answers with dynamically generated one-time verification codes. Verification codes will be sent to you via text message (SMS) or email that you set up. This method of verification confirms your identity during high-risk logins, such as a login from a new device or location.

*All online/mobile banking users will be required to enrol in 2SV by January 24, 2023 to ensure the security of their online banking experience.

Self-Serve Reset Password (PAC)

Self-Serve Reset PAC is a digital banking feature that allows you to reset your Online Banking Password whenever you need to. To use the feature, you will need to enter the last three digits of your Social Insurance Number and you must be enrolled in 2-Step Verification.

*Once launched, Self-Serve Reset Password will only available for Personal Members.


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Frequently Asked Questions - 2-Step Verification

What is 2-Step Verification? Expand/Collapse

2-Step Verification is a new industry-wide standard that ensures safe and secure logins to online banking.

It is an extra layer of protection to ensure you are the only person who can access your online banking or mobile app.

It prevents fraudsters from being able to access your account if your login credentials are compromised (lost or stolen).

When you access online banking with 2-Step Verification you will need to provide two things:

  1. Something you know, “your password” and
  2. Something only you have, “a one-time verification code” sent to you by SMS text message or email to the registered mobile phone number or email address associated with your online banking account.

How do I set up 2-Step Verification? Expand/Collapse

Simply complete the following steps:

  1. Login to your online banking account
  2. Complete the Enable 2-Step Verification enrolment screen
  3. Enter your preferred email address or mobile phone number to receive your verification code
  4. Enter the verification code sent to you by SMS text message or email (this code will expire after 10 minutes)
At any point after your initial enrolment, you can edit your mobile phone number or email address used to receive the 2-Step Verification code.

How does 2-Step Verification work? Expand/Collapse

When you log in to your online banking, a verification code will be sent to your preferred method of mobile phone or email. Once you receive this code it must be entered to access your account.

Will I be asked to input a verification code every time I sign into online banking? Expand/Collapse

No. After successfully enrolling in 2-Step Verification, you will be prompted whenever there is a potential risk to the login. For example, if you are logging in from a new computer, you may be asked to complete 2-Step Verification.

Once I sign up for 2-Step Verification, can I go back to the old way of accessing my account? Expand/Collapse

No. 2-Step Verification also known as Multi-Factor Authentication is an industry security standard which has been adopted by most financial institutions to increase the security of your account.

Do I need to change my current online banking Password (PAC) when I enrol for 2SV? Expand/Collapse

No, your current PAC will continue to work with 2SV.

I do not have a mobile phone. Can I use my landline and receive a text-to-voice? Expand/Collapse

You are not able to register for 2-Step Verification using a landline; however, you can sign-up using an email address. If you do not have an email address, there are lots of great email providers that offer free email service.

I do not have an email address or mobile phone number. What do I do? Expand/Collapse

Setting up an email address is your easiest option. Having an email address can be helpful in many situations These options are called “webmail” which means you access them from your Internet browser. This makes them accessible from wherever you have an internet connection. Here are a few providers to consider:

I have not received a verification code. What should I do? Expand/Collapse

If you have registered for 2-Step Verification using an email address, make sure to check your spam folder. After 10 minutes, if you select “Didn't receive a code”, the system will give you an error. You have to close the browser and access again.

If you are just signing up for 2-Step Verification and have not received a code, confirm that you have input your mobile phone number or email address correctly. If you find an error, you will have the option to back up a step and correct your information.

Does 2-Step Verification collect or keep any of my personal information? Expand/Collapse

2-Step Verification does not collect or store any personally identifying information.

Can I change where the 2-Step Verification notifications are sent? Expand/Collapse

At any time after enrolment, you can add or edit the mobile phone number and/or email address used in 2-Step Verification notifications. You can set up both an email address and mobile phone number; however, you will be prompted

I lost my phone and can’t retrieve my verification code, what can I do? Expand/Collapse

You will need to contact Northern Savings or Northern Savings support line at 1.855.801.5770 and we can assist you.

Frequently Asked Questions - Reset Password (PAC)

Why is the "Forgot Password" function not working? Expand/Collapse

There could be a few reasons including:

  1. You are not registered for 2-Step Verification.
    You must already be enrolled in 2-Step Verification to use the ‘Forgot Password’ tool. If you have forgotten your password and you are not yet enrolled in 2-Step Verification, visit your branch, or contact us at 1.855.801.5770. We will aassist you with resetting your password, and you can set up your 2-Step Verification the next time you log in.
  2. You have exceeded your verification attempts.
    If you are registered for 2-Step Verification, but you have entered the last three digits of the Social Insurance Number (SIN)* incorrectly more than three times, you will be unable to use the ‘Forgot Password’ tool for 24 hours.
    *The SIN we have on our system must be a match to what your inputting.
  3. You are an organization, business, or small business online banking user.
    If so, the ‘Forgot Password’ feature is not available to you at this time.
  4. New password does not meet password requirements. Northern Savings requires a strong password for online banking login.
If you have forgotten your password, and are unable to use the "Forgot Password" feature, visit your branch or contact us at 1.855.801.5770  – we will assist you with resetting your password.

Is Self-Serve Reset Password available on the mobile app? Expand/Collapse

Yes, the feature is available and works the same way on the mobile app.

Is Self-Serve Reset Password available for Businesses? Expand/Collapse

No, this feature is not available for Businesses.