FAQ

What is Deposit Anywhere?

Deposit Anywhere is a feature on our banking app that allows you to deposit cheques by taking a photo of them and submitting them to our financial institution, anywhere, day or night.

How do I get Deposit Anywhere?

Deposit Anywhere is available in the Northern Savings' Banking App. Available at the App Store or Google Play Store.

How do I use Deposit Anywhere?

Depositing a cheque with Deposit Anywhere is easy. Open up our mobile banking app, tap the “deposit” button, select the account you’d like the funds deposited to, enter the amount, take a photo of the front and back of the cheque, confirm the details and tap “submit”. The funds will then be deposited securely into your account.

Are there any fees for using Deposit Anywhere?

No. There are no fees to use this service.

What types of cheques can I deposit?

You can deposit cheques payable in Canadian Dollars and drawn at any Canadian financial institution. They must be payable to, and endorsed by, the account holder. US and Foreign currencies are not accepted.

How will I know if there is an issue with my deposit after I submit the cheque?

In the rare circumstance that there is an issue with the deposit after you receive confirmation during the deposit, you will be contacted by us.

Do I have to mail in the cheques afterwards?

No. Once you have submitted the cheques using Deposit Anywhere, you do not need to send the cheques to the branch.

What should I do with my paper cheques afterwards?

We encourage you to keep any cheques deposited through this feature for 90 days and to destroy the cheques after 120 days.

What happens if I enter the wrong amount by mistake?

Sometimes mistakes happen. But not to worry, we will double check all the information to ensure the right amount is deposited quickly and securely into your account. If you do have any questions about the cheques you submit, you can email us at info@northsave.com or contact your branch, and we’ll be happy to assist you.

Can I use the funds right away?

Similar to deposits at an ATM or in the branch, standard holds on items apply and the funds may require time to clear.

Is depositing cheques with a mobile phone safe?

Yes. As a feature of our mobile banking app, Deposit Anywhere meets the same high standards as our mobile and online banking services.

What if I am having technical problems?

If you are experiencing techincal difficulties with this feature, please call our techincal support at 604.273.3488.