Credit Card Transition

What you need to know about the move from CUETS Financial to Collabria.

In January 2018, Northern Savings unveiled a new suite of Mastercard® credit cards. If you are a currently a CUETS Financial credit card holder there will be no immediate changes to your Northern Savings credit card, you can continue to use your Mastercard® as you always have.

Are you a GLOBAL PAYMENT card holder?

 If so, please visit this page for important information regarding your Global Payment card.

What this means for CUETS card holders

  • You will automatically receive a credit card from our new supplier, Collabria by mail
  • The credit card will be similar in features and benefits to your existing card and we will outline all these attributes to you in a later communication
  • Should your new card not be the right fit, we can assist you in selecting another card

Is your address corrrect?

In order to receive your new credit card, CUETS must have your correct address by April 30, 2018. You can change your address online by visiting www.choicerewards.ca or by calling 1.800.568.8111.

Timing & Communications


  • Communications from us and our providers will also be mailed directly to credit card holders
  • You will receive your new Northern Savings Collabria credit card in June 2018
  • Your existing CUETS credit card will stop working on Friday, June 15 at midnight
  • You will need to call Collabria to activate your new Collabria card on or after Saturday, June 16

Travelling in May or June?

If you are a CUETS credit card holder and you are travelling in late May or June, please contact us to let us know, as we want to ensure you receive your new credit card.

Travelling?

If you are a Northern Savings' CUETS Mastercard® holder, continue to inform CUETS of your travel plans in order to avoid inconveniences with your Northern Savings CUETS Mastercard®. Contact CUETS at 1.800.568.8111.

If your Mastercard® is lost or stolen during your travels, contact CUETS immediately

  • Inside Canada & Continental USA: 1.800.567.8111
  • Outside Canada & Continental USA: 1.306.566.1276 (collect)

Looking for a new credit card?

We would be happy to help you find a credit card suitable to your needs. Stop by any of our branches or check out our new suite of products:

FAQs

WILL I GET A NEW CREDIT CARD? Expand/Collapse

Yes, you’ll get a new Mastercard® credit card in the mail before June 15, 2018. The new card you receive will replace the current card you have today, meaning you won’t need to apply for a new Northern Savings Collabria Mastercard credit card. We’ll give you more information on the official transition to your new card closer to that date. Until then, keep using your current card as you normally would.

WILL MY EXISTING CARD STOP WORKING? Expand/Collapse

Your existing card will work until June 15, 2018, after that date it will stop working. Not to worry, you will have your Northern Savings Collabria Mastercard credit card in hand well before then and it will work for you immediately.

WILL MY CREDIT CARD ACCOUNT INFORMATION CHANGE? Expand/Collapse

Yes, your card number, expiry date, and CVV will change after you receive and activate your new card in June 2018. It’s important you update any pre-authorized payments once your new card is activated. We’ll give you more details in the coming months.

WILL MY INTEREST RATE, ANNUAL FEES, BENEFITS AND FEATURES CHANGE? Expand/Collapse

Because we’ll be offering an entirely new suite of credit card products, you may see some differences in the interest rates, annual fees, features and benefits on your new card. We’ve done our best to select a new card for you that offers similar features to your current card.

WHAT WILL HAPPEN TO MY CREDIT CARD BALANCE? Expand/Collapse

We’re going to make this transition as seamless as possible and that means your credit card balance will transfer over to your new card in June 2018.

WHAT WILL HAPPEN TO MY CHOICE REWARDS® POINTS BALANCE? Expand/Collapse

Your entire CHOICE REWARDS points balance will convert over to Collabria’s loyalty program, FlexRewards, at a rate of 1:1. You can redeem your points for travel, merchandise, event tickets and much more. You can also redeem your accumulated CHOICE REWARDS points through the CHOICE REWARDS website until June 10, 2018. Any points left on your account after this date will convert automatically Collabria’s FlexRewards points.
Please check our website regularly for updates and feel free to contact us if you have any questions.