Member Notice

Important Notice: Adjustment to Prince Rupert Insurance Services Hours

Effective June 26, 2023, our Prince Rupert Insurance office will be moving to a Monday to Friday operation.

Over the past few years, we have noticed a significant decline in insurance transactions on Saturdays in our Prince Rupert location, this can be attributed to several factors; most notably, vehicle sales moving to weekdays, ICBC's shift to online renewals, and less clients wishing to transact over the weekend.

To ensure we provide the best possible customer service and optimize our staffing to create the greatest value on the days our insurance clients are transacting the most, our Prince Rupert Insurance Services Ltd. operating hours effective Monday, June 26 will be:

Monday 10:00am - 5:00pm
Tuesday 10:00am - 5:00pm
Wednesday 10:00am - 5:00pm
Thursday 10:00am - 5:00pm
Friday 10:00am - 5:30pm

Online Autoplan insurance renewals are available to most ICBC customers with a personal insurance policy. The system can be used to renew ICBC policies up to 44 days in advance.

Services available through ICBC's online system

  • Renew your existing coverage
  • Update your address
  • Apply for discounts
  • Change your listed drivers
  • Change how you use your vehicle

Types of policies NOT eligible through ICBC's online system

  • Jointly owned vehicles, vehicles with multiple owners, leased vehicles, commercial or fleet vehicles
  • Policies for clients with outstanding debts
  • Policies for Temporary Operation Permits
  • Policies that have lapsed, new policies, midterm changes and cancellations
* You will not be able to add or remove ICBC products online.

*When you renew your Autoplan online, make sure to select Northern Savings Insurance locations

If you do not qualify for ICBC's online renewal, or wish to deal directly with our team, you can start your renewal using our website form and we will contact you during regular business hours to complete your policy.

If you have any questions or concerns about this change, please reach out to us at memberconcern@northsave.com.