COVID-19 Updates

Member Update - July 25, 2020

In light of the current COVID-19 outbreak on Haida Gwaii, our Masset and Queen Charlotte locations will be making some adjustments to our protocols to access in-person services. These changes will help to ensure the safety and well-being of our employees, members, and our communities. We will always put the safety of our communities first while continuing to ensure that all financial needs are met.

Beginning on Monday, July 27, 2020 the following updated measures will take effect in our Haida Gwaii locations:

  • Reduction of in-person hours to 10:00am – 2:00pm. Staff in Haida Gwaii will continue to be available via telephone and email during regular operating hours and will ensure your financial needs are met
  • You are requested to complete transactions electronically when possible or by phoning the branch
  • If you are unable to complete your transaction remotely we highly encourage members to call ahead to book an appointment
  • Masks will be mandatory for all people visiting our locations (if you are unable to wear a mask for medical reasons, please call us before entering our locations to discuss how we can assist you)
  • Only one person will be allowed to enter our locations at a time (allowing for proper distancing and cleaning protocols in between member/client visits)
In addition to these new protocols, we will continue to follow our current requirements including:

  • Use of hand sanitizer prior to entering and exiting the premises
  • Respect social distancing – remaining 6 feet away from others
  • Adherence to signage
ICBC transactions including transfer of ownership, renewals and new policies can be started online and finalized over the phone. We highly recommend that all ICBC transactions are completed electronically when possible. Visit our website to start your ICBC transaction >

Our team continues to be here for you – to support you for all your financial and insurance needs. We encourage all members to conduct their transactions safely by calling us or using our website and mobile apps, night deposit drops, ATMs or by emailing us at

Please be patient with our team, as we are experiencing high call and email volumes. We recognize that there may be some delay in responding to messages, but please be assured, your needs will be looked after. There are no changes to our Prince Rupert and Terrace location protocols at this time.

At Northern Savings, we are proud to be northern and know that we will all get through this by supporting one another and working together.

Northern Savings’ management team developed a Safety Plan in accordance with WorkSafe BC’s guidelines. This plan outlines the policies, guidelines, and procedures we have put in place to reduce the risk of COVID-19 transmission. If you are interested in reviewing our Safety Plan you can download it here >

Our team will continue to be available during the below hours by phone and email and by booking an appointment as follows:

Credit Union Branches Masset Prince Rupert Queen Charlotte Terrace
Monday - Thursday 10:00am-3:00pm 9:30am-5:00pm 10:00am-3:00pm 10:00am-5:00pm
Friday 10:00am-5:00pm 9:30am-5:30pm 10:00am-5:00pm 10:00am-6:00pm

Insurance Locations Masset Prince Rupert Queen Charlotte Terrace
Monday - Thursday Closed Monday's
9:30am-5:00pm 9:00am-5:00pm 8:30am-5:30pm
Friday 9:00am-5:00pm 9:30am-5:30pm 9:00am-5:00pm 8:30am-6:00pm
Saturday 10:00am-3:00pm 10:00am-4:00pm 10:00am-3:00pm 9:30am-5:00pm
We are working hard to get things done quickly and accurately. We appreciate your continued patience during these challenging times. Please continue to watch for updates from us on our Facebook page and website. At Northern Savings, we are proud to be northern and we will get through this by supporting one another and working together.

Our staff are available during regular business hours to answer your calls and emails.

How to Conduct Your Banking Transactions

At this time, we encourage our members to take advantage of our online services – you can pay bills, check balances, transfer funds, send Interac e-Transfers, and even deposit cheques using the Deposit Anywhere feature available on our iOS and Android Apps. If you need assistance, give your branch a call and our team can walk you through setting up any of these services.

Useful Resources

We encourage our members to stay informed about the facts surrounding COVID-19 and recommend the following links to qualified authorities:
BC Centre for Disease Control 
Northern Health Authority
Public Health Agency of Canada
World Health Organization
Government Travel Advice and Advisories
BC Ministry of Health Resource Page

Stay Safe Online

We advise all members to be alert to suspicious or unrecognizable approaches from anyone claiming to be from Northern Savings, either over the phone, by email or via text. Trusted organizations will never ask you for your PIN numbers or passwords or ask you to move money from your account. If you are unsure of the legitimacy of a request, contact your branch immediately. Additionally if you are using our online services, we advise you to set up our Alerts feature.