Member Update - July 25, 2020

In light of the current COVID-19 outbreak on Haida Gwaii, our Masset and Queen Charlotte locations will be making some adjustments to our protocols to access in-person services. These changes will help to ensure the safety and well-being of our employees, members, and our communities. We will always put the safety of our communities first while continuing to ensure that all financial needs are met.

Beginning on Monday, July 27, 2020 the following updated measures will take effect in our Haida Gwaii locations:

• Reduction of in-person hours to 10:00am – 2:00pm. Staff in Haida Gwaii will continue to be available via telephone and email during regular operating hours and will ensure your financial needs are met
• You are requested to complete transactions electronically when possible or by phoning the branch
• If you are unable to complete your transaction remotely we highly encourage members to call ahead to book an appointment
• Masks will be mandatory for all people visiting our locations (if you are unable to wear a mask for medical reasons, please call us before entering our locations to discuss how we can assist you)
• Only one person will be allowed to enter our locations at a time (allowing for proper distancing and cleaning protocols in between member/client visits)

In addition to these new protocols, we will continue to follow our current requirements including:

• Use of hand sanitizer prior to entering and exiting the premises
• Respect social distancing – remaining 6 feet away from others
• Adherence to signage

ICBC transactions including transfer of ownership, renewals and new policies can be started online and finalized over the phone. We highly recommend that all ICBC transactions are completed electronically when possible. Visit our website to start your ICBC transaction > www.northsave.com/Insurance/ICBCRenewal/.

Our team continues to be here for you – to support you for all your financial and insurance needs. We encourage all members to conduct their transactions safely by calling us or using our website and mobile apps, night deposit drops, ATMs or by emailing us at info@northsave.com.

Please be patient with our team, as we are experiencing high call and email volumes. We recognize that there may be some delay in responding to messages, but please be assured, your needs will be looked after. There are no changes to our Prince Rupert and Terrace location protocols at this time.

At Northern Savings, we are proud to be northern and know that we will all get through this by supporting one another and working together.

Northern Savings’ management team developed a Safety Plan in accordance with WorkSafe BC’s guidelines. This plan outlines the policies, guidelines, and procedures we have put in place to reduce the risk of COVID-19 transmission. If you are interested in reviewing our Safety Plan you can download it here >


Our team will continue to be available during the below hours by phone and email and by booking an appointment as follows:

Credit Union Branches	Masset	Prince Rupert	Queen Charlotte	Terrace
Monday - Thursday	10:00am-3:00pm	9:30am-5:00pm	10:00am-3:00pm	10:00am-5:00pm
Friday	10:00am-5:00pm	9:30am-5:30pm	10:00am-5:00pm	10:00am-6:00pm

Insurance Locations	Masset	Prince Rupert	Queen Charlotte	Terrace
Monday - Thursday	Closed Monday's 9:00am-5:00pm	9:30am-5:00pm	9:00am-5:00pm	8:30am-5:30pm
Friday	9:00am-5:00pm	9:30am-5:30pm	9:00am-5:00pm	8:30am-6:00pm
Saturday	10:00am-3:00pm	10:00am-4:00pm	10:00am-3:00pm	9:30am-5:00pm

We are working hard to get things done quickly and accurately. We appreciate your continued patience during these challenging times. Please continue to watch for updates from us on our Facebook page and website. At Northern Savings, we are proud to be northern and we will get through this by supporting one another and working together.