COVID-19 Updates

We are here for you.

While the vaccination rollout offers a light at the end of the tunnel, we must remain diligent and follow the protocols set by the Health Authorities.

Here at Northern Savings, our team continues to follow protocols, wearing masks, washing their hands frequently, sanitizing work stations, and continuing to social distance. Where possible, we have employees working from home, this ensures that those who are in the office have the space required to do their jobs safely and comfortably.

As we still have controlled measures in place for walk-in access, we do advise that members and clients continue to call us or email us prior to stopping by. Most of your needs can be met from the comfort of your own home!

If you do happen to visit one of our locations, and are unable to wear a mask, please call ahead – we will find the best possible way to meet your needs.

Our team continues to be here for you – to support you for all your financial and insurance needs. We encourage all members to conduct their transactions safely by calling us or using our website and mobile apps, night deposit, and ATMs, or by emailing us at

Starting May 25, 2021 our team will be available during the below hours:

Credit Union Branches & Financial Services

Hours of Operation

Masset & Queen Charlotte (Mon - Thur) 10:00am - 3:00pm
Masset & Queen Charlotte (Fri) 10:00am - 5:00pm
Prince Rupert & Terrace (Mon - Thur) 10:00am - 5:00pm
Prince Rupert & Terrace (Fri) 10:00am - 5:30pm

Insurance Services*

Hours of Operation

Masset (Tue - Thur) 10:00am - 3:00pm
Masset (Fri) 10:00am - 5:00pm
Masset (Sat) 10:00am - 3:00pm
by appointment only
Queen Charlotte (Mon - Thur) 10:00am - 4:00pm
Queen Charlotte (Fri) 10:00am - 5:00pm
Prince Rupert (Mon - Thur) 10:00am - 5:00pm
Prince Rupert (Fri) 10:00am - 5:30pm
Prince Rupert (Sat) 10:00am - 4:00pm
Terrace (Mon - Fri) 8:30am - 5:30pm
Terrace (Sat) 9:30am - 5:00pm
*We are closed on Saturday's that fall over long weekends.

Our staff are available during regular business hours to answer your calls and emails.

Safety Plan

Northern Savings’ management team developed a Safety Plan in accordance with WorkSafe BC’s guidelines. This plan outlines the policies, guidelines, and procedures we have put in place to reduce the risk of COVID-19 transmission. 

How to Conduct Your Banking Transactions

At this time, we encourage our members to take advantage of our online services – you can pay bills, check balances, transfer funds, send Interac e-Transfers, and even deposit cheques using the Deposit Anywhere feature available on our iOS and Android Apps. If you need assistance, give your branch a call and our team can walk you through setting up any of these services.

Helpful Links

We encourage our members to stay informed about the facts surrounding COVID-19 and recommend the following links to qualified authorities:

Stay Safe Online

We advise all members to be alert to suspicious or unrecognizable approaches from anyone claiming to be from Northern Savings, either over the phone, by email or via text. Trusted organizations will never ask you for your PIN numbers or passwords or ask you to move money from your account. If you are unsure of the legitimacy of a request, contact your branch immediately. Additionally if you are using our online services, we advise you to set up our Alerts feature.