COVID-19 Updates

Message from Northern Savings’ President & CEO

April 3, 2020

Earlier this week, the Province, in consultation with BC’s provincial health officer, declared that credit union’s and insurance providers are essential services. Northern Savings fully supports this declaration.

Our team is here for you. We are open and here to support you over the phone, digitally, through our website and mobile app, via email, and when absolutely necessary, by appointment.

Over the past few weeks, our lending team has been busy working with our personal and business members who have concerns with meeting current and future payment obligations. I am pleased that our team has had conversations with close to 300 members, finding solutions that fit their unique situations.

In our insurance area, our employees have acted nimbly to follow novel practices taking place in the industry and can now handle almost all insurance transactions over the phone.

Our investment advisors continue to deliver advice to both weary and eager investors – providing this at no cost to both members and non-members through phone and online meetings.

Our operational teams, both in our branches and in our corporate office, continue to practice social distancing with one another, with third-party suppliers, and with those members that do come into our locations. They are working tirelessly to ensure services continue to be provided safely and sufficiently.

In March, we made the decision to postpone our service fee changes which were originally scheduled to be effective on April 1. The delay was necessary to ensure both our members and our staff are able to focus on getting through these challenging times with minimal disruption.

We advise you to continue to reach out to seniors and your neighbours who may not have access to electronic banking. Now, more than ever, they need our support to ensure their needs are met. If you are concerned about someone, please let us know.

I want to extend my deepest appreciation to our employees, who have worked tirelessly from our offices and their homes in order to ensure our member's needs are met. I also extend sincere thanks to our members for their continued support, as we determine new ways to safely deliver our products and services during this unprecedented time.

At Northern Savings, we are proud to be northern and I know that we will all get through this by supporting one another and working together.


Bob Marshall
President & CEO
Northern Savings Credit Union
bobmarshall@northsave.com

Our staff will be available during regular business hours to answer your calls and emails.

How to Conduct Your Banking Transactions

At this time, we encourage our members to take advantage of our online services – you can pay bills, check balances, transfer funds, send Interac e-Transfers, and even deposit cheques using the Deposit Anywhere feature available on our iOS and Android Apps. If you need assistance, give your branch a call and our team can walk you through setting up any of these services.

Useful Resources

We encourage our members to stay informed about the facts surrounding COVID-19 and recommend the following links to qualified authorities:
BC Centre for Disease Control 
Northern Health Authority
Public Health Agency of Canada
World Health Organization
Government Travel Advice and Advisories
BC Ministry of Health Resource Page

Stay Safe Online

We advise all members to be alert to suspicious or unrecognizable approaches from anyone claiming to be from Northern Savings, either over the phone, by email or via text. Trusted organizations will never ask you for your PIN numbers or passwords or ask you to move money from your account. If you are unsure of the legitimacy of a request, contact your branch immediately. Additionally if you are using our online services, we advise you to set up our Alerts feature.