COVID-19 Updates

Message from Northern Savings’ President & CEO

May 20, 2020

While this week marks the next phase of re-opening in BC, Northern Savings is taking a cautious approach, as our primary focus of re-opening our branches to the public is member and employee safety.  At this time, before we ease restrictions, we are enhancing our safety protocols so our employees, members and clients can be reassured that the branch environment is safe.

We are taking the necessary steps to ensure that we adhere to provincial guidelines around sanitation, social distancing and physical separation. When we do re-open to the public, please anticipate a few changes such as: limiting the number of people in our buildings, hand sanitizing stations, protective screens and enhanced cleaning. What won’t change is our commitment and service to our members and clients.

As we prepare to provide more member access to our locations, please continue to complete your transactions by phone, email, through our apps and website or, when required, an in-person appointment. Soon we will communicate our re-opening plans and provide a timeline when we are comfortable we can open in a safe environment. 

At Northern Savings, we are proud to be northern and I know that we will all get through this by supporting one another and working together.
 
Bob Marshall
President & CEO
Northern Savings Credit Union
bobmarshall@northsave.com


Our staff are available during regular business hours to answer your calls and emails.

Setting up CRA Direct Deposit?

Our members can access CRA direct deposit enrollment online through our website. Sign up now to get payments from the CRA deposited directly into your account! Learn more >

How to Conduct Your Banking Transactions

At this time, we encourage our members to take advantage of our online services – you can pay bills, check balances, transfer funds, send Interac e-Transfers, and even deposit cheques using the Deposit Anywhere feature available on our iOS and Android Apps. If you need assistance, give your branch a call and our team can walk you through setting up any of these services.

Useful Resources

We encourage our members to stay informed about the facts surrounding COVID-19 and recommend the following links to qualified authorities:
BC Centre for Disease Control 
Northern Health Authority
Public Health Agency of Canada
World Health Organization
Government Travel Advice and Advisories
BC Ministry of Health Resource Page

Stay Safe Online

We advise all members to be alert to suspicious or unrecognizable approaches from anyone claiming to be from Northern Savings, either over the phone, by email or via text. Trusted organizations will never ask you for your PIN numbers or passwords or ask you to move money from your account. If you are unsure of the legitimacy of a request, contact your branch immediately. Additionally if you are using our online services, we advise you to set up our Alerts feature.