COVID-19 Updates

Northern Savings wants to make sure you can connect with us in a way that is safe and convenient.

Although our branch and insurance locations are open, they have slightly reduced in-person hours. Before visiting, we advise that you call or email us to see if your visit is necessary or if we can assist you in another way. 

If you require a face-to-face meeting, we have introduced safety precautions in our locations, such as plexiglass dividers, floor distancing decals, and the requirement to wear a mask when in an office. With that in mind, here are a few things to note:
  • All visitors are required to maintain a six foot distance with others while in our locations.

  • We have implemented maximum building occupancy limits to allow for distancing and cleaning protocols and there may be waits for in-person visits. Many transactions including banking, lending, investing and insurance can be completed over the phone or email and we encourage you take advantage of this.

  • Face masks are recommended when entering our buildings and mandatory for appointments in an office. Our team will advise you at the time of booking the appointment whether a mask is required. A mask can be provided if you do not have one.

  • Hand sanitizer is provided at all entrances and exits for your use.

Our team continues to be here for you – to support you for all your financial and insurance needs. We encourage all members to conduct their transactions safely by calling us or using our website and mobile apps, night deposit, and ATMs, or by emailing us at

Northern Savings is proud to be northern and please know that we will all get through this pandemic by supporting one another and working together.

Our team will be available during the below hours:

Branches In-Person Hours Phone / Email Hours
Masset (Mon - Thur) 10:00am - 3:00pm 10:00am - 3:00pm
Masset (Fri) 10:00am - 3:00pm 10:00am - 5:00pm
Prince Rupert (Mon - Thur) 10:00am - 4:00pm 9:30am - 5:00pm
Prince Rupert (Fri) 10:00am - 4:00pm 9:30am - 5:30pm
Queen Charlotte (Mon - Thur) 10:00am - 3:00pm 10:00am - 3:00pm
Queen Charlotte (Fri) 10:00am - 3:00pm 10:00am - 5:00pm
Terrace (Mon - Thur) 10:00am - 4:00pm 10:00am - 5:00pm
Terrace (Fri) 10:00am - 4:00pm 10:00am - 6:00pm
Insurance In-Person Hours Phone / Email Hours
Masset (Tue - Fri) 10:00am - 3:00pm 9:00am - 5:00pm
Masset (Sat) N/A 10:00am - 3:00pm
Prince Rupert (Mon - Thur) 10:00am - 4:00pm 9:30am - 5:00pm
Prince Rupert (Fri) 10:00am - 4:00pm 9:30am - 5:30pm
Prince Rupert (Sat) N/A 10:00am - 4:00pm
Queen Charlotte (Mon - Fri) 10:00am - 3:00pm 9:00am - 5:00pm
Queen Charlotte (Sat) N/A 10:00am - 3:00pm
Terrace (Mon - Thur) 10:00am - 4:00pm 8:30am - 5:30pm
Terrace (Fri) 10:00am - 4:00pm 8:30am - 6:00pm
Terrace (Sat) 10:00am - 4:00pm 9:30am - 5:00pm

Our staff are available during regular business hours to answer your calls and emails.

Safety Plan

Northern Savings’ management team developed a Safety Plan in accordance with WorkSafe BC’s guidelines. This plan outlines the policies, guidelines, and procedures we have put in place to reduce the risk of COVID-19 transmission. 

How to Conduct Your Banking Transactions

At this time, we encourage our members to take advantage of our online services – you can pay bills, check balances, transfer funds, send Interac e-Transfers, and even deposit cheques using the Deposit Anywhere feature available on our iOS and Android Apps. If you need assistance, give your branch a call and our team can walk you through setting up any of these services.

Helpful Links

We encourage our members to stay informed about the facts surrounding COVID-19 and recommend the following links to qualified authorities:

Stay Safe Online

We advise all members to be alert to suspicious or unrecognizable approaches from anyone claiming to be from Northern Savings, either over the phone, by email or via text. Trusted organizations will never ask you for your PIN numbers or passwords or ask you to move money from your account. If you are unsure of the legitimacy of a request, contact your branch immediately. Additionally if you are using our online services, we advise you to set up our Alerts feature.