COVID-19 Updates

We are here for you.

In our continued commitment to the health and safety of our team, members, and communities, starting Monday, November 2, 2020 masks will be required when visiting any of our locations. Throughout the pandemic we have done our best to follow the health authority’s guidelines to ensure we continue to do our part in keeping our neighbours safe.

We wear because we care.

Our team is also required to wear face masks in our locations, when outside their personal office space or outside of their plexiglass barriers, or when in an appointment with a member.

As we still have controlled measures in place for walk-in access, we do advise that members and clients continue to call us or email us prior to stopping by. Most of your needs can be met from the comfort of your own home!

If you do happen to visit one of our locations, and are unable to wear a mask, please call ahead – we will find the best possible way to meet your needs.

Our locations have safety precautions in place, including plexiglass dividers, limited visitor occupancy, hand sanitizer, and floor distancing decals.

Our team continues to be here for you – to support you for all your financial and insurance needs. We encourage all members to conduct their transactions safely by calling us or using our website and mobile apps, night deposit, and ATMs, or by emailing us at

Our team will be available during the below hours:

Branches In-Person Hours Phone / Email Hours
Masset (Mon - Thur) 10:00am - 3:00pm 10:00am - 3:00pm
Masset (Fri) 10:00am - 3:00pm 10:00am - 5:00pm
Prince Rupert (Mon - Thur) 10:00am - 4:00pm 9:30am - 5:00pm
Prince Rupert (Fri) 10:00am - 4:00pm 9:30am - 5:30pm
Queen Charlotte (Mon - Thur) 10:00am - 3:00pm 10:00am - 3:00pm
Queen Charlotte (Fri) 10:00am - 3:00pm 10:00am - 5:00pm
Terrace (Mon - Thur) 10:00am - 4:00pm 10:00am - 5:00pm
Terrace (Fri) 10:00am - 4:00pm 10:00am - 6:00pm
Insurance In-Person Hours Phone / Email Hours
Masset (Tue - Fri) 10:00am - 3:00pm 9:00am - 5:00pm
Masset (Sat) N/A 10:00am - 3:00pm
Prince Rupert (Mon - Thur) 10:00am - 4:00pm 9:30am - 5:00pm
Prince Rupert (Fri) 10:00am - 4:00pm 9:30am - 5:30pm
Prince Rupert (Sat) N/A 10:00am - 4:00pm
Queen Charlotte (Mon - Fri) 10:00am - 3:00pm 9:00am - 5:00pm
Queen Charlotte (Sat) N/A N/A
Terrace (Mon - Thur) 10:00am - 4:00pm 8:30am - 5:30pm
Terrace (Fri) 10:00am - 4:00pm 8:30am - 6:00pm
Terrace (Sat) 10:00am - 4:00pm 9:30am - 5:00pm

Our staff are available during regular business hours to answer your calls and emails.

Safety Plan

Northern Savings’ management team developed a Safety Plan in accordance with WorkSafe BC’s guidelines. This plan outlines the policies, guidelines, and procedures we have put in place to reduce the risk of COVID-19 transmission. 

How to Conduct Your Banking Transactions

At this time, we encourage our members to take advantage of our online services – you can pay bills, check balances, transfer funds, send Interac e-Transfers, and even deposit cheques using the Deposit Anywhere feature available on our iOS and Android Apps. If you need assistance, give your branch a call and our team can walk you through setting up any of these services.

Helpful Links

We encourage our members to stay informed about the facts surrounding COVID-19 and recommend the following links to qualified authorities:

Stay Safe Online

We advise all members to be alert to suspicious or unrecognizable approaches from anyone claiming to be from Northern Savings, either over the phone, by email or via text. Trusted organizations will never ask you for your PIN numbers or passwords or ask you to move money from your account. If you are unsure of the legitimacy of a request, contact your branch immediately. Additionally if you are using our online services, we advise you to set up our Alerts feature.